Code of Practice

Our Commitment to You

Semi School is committed to integrating Access and Equity principles within all our services that we provide to our learners.  All staff recognize the rights of learners and provide information, advice and support that is consistent with our Code of Practice and our scope of registration as a nationally recognized training organisation.

Regardless of cultural background, gender, sexuality, disability or age you have the right to study in an environment that is free from discrimination and harassment and be treated in a fair and considerate manner while you are studying with us.

If, at any time, you feel that we are not abiding by our Code of Practice then report your complaints or grievance to us or complete our Complaints and Appeals form.

Our Guarantee to You

We are committed to providing a pleasant, friendly environment for the duration of your selected course of study. Further, on receipt of payments from you, we guarantee you our full support for the whole duration of your course of study through to your completion.

 Information & Support Services

We provide and support the following services within our training organisation:

Recognition of Prior Learning (RPL) arrangements

– We have a clearly documented RPL process.  If you believe that you already have the skills and knowledge that will be covered in some / all of the units you are enrolling to study, either through previous study or through work experience, then contact us on 0488 752 525 to discuss how to proceed with an RPL application.

Flexible learning and assessment procedures

Our training and assessment procedures are flexible and are designed to take into account your needs.

We will ensure that,

All required resources for the delivery of any course are in place and maintained in good working order

Training and assessment will only be conducted by qualified staff

All training and assessment will be to the nationally set standard prescribed in the relevant Training Package or accredited course material.

This means that the training and assessment you receive from us is done in accordance of the national quality training framework and any qualifications you achieve with us will be recognized anywhere in Australia.

Fees

Information on fees is included in the course promotional materials such as course brochures and flyers. This information includes:

Course fees plus any other additional costs such as administration fees, materials fees and any other charges

Payment terms, including the timing and amount of fees to be paid

Any non-refundable deposit/administration fee

Refund Policy

As a learner you pay an agreed fee upon enrollment of a course of study. Course fees / deposits will be accounted separately and are not accessed until course commencement. A 100% refund of any monies paid prior to commencement of any course may be claimed if a request is received in writing more than one week prior to course commencement.

On attending the course no refunds will be given for monies paid unless sickness or machinery breakdown exists.

Mutual Recognition

We recognise and accept the credentials issued by another registered training organisation based in any State/Territory of Australia.  This can include a Statement of Attainment for specific modules or units of competency, or it may be a complete qualification such as certificate or diploma.

As part of this recognition we verify the issuing organisation’s registration status on the National Training Information Service (training.com.au) database.